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Conference Services Manager

New York, NY, United States, New York, United States

Conference Services Manager

  • New York, NY, United States
  • Sales & Marketing Division
  • Full time

Duties and Responsibilities


Major responsibilities    

  • Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience including deposit schedule, menu selection, event diagrams, rooming lists, cut-off dates, program itinerary and guest preferences
  • Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
  • Input group details into Delphi and group rooming lists in HMS noting special concessions and rates and routing per billing instructions
  • Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
  • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
  • Coordinate all group needs with relevant departments and vendors including large shipments, gift deliveries, key packets, transfers, F&B outlet reservations
  • Produce and distribute Group Resume and Banquet Event Order 7-12 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments
  • Facilitate pre-con meetings and client site inspections and walk-through.
  • Meet and greet client upon arrival as well as visit with client daily when in-house
  • Review final charges with client and close out payment.



  • Excellent communications skills – written and verbal in English
  • Excellent organizational skills and the ability to multi-task and prioritize accordingly
  • Must hold an undergraduate degree or equivalent experience in a relevant field


  • Excellent computer skills in Microsoft Office and hotel sales and property management systems
  • Prior experience in luxury hotel environment
  • Well-groomed and professional in appearance and manner to meet and interact with clients


Salary: $80,000 to $87,500 

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