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Coordinator - In Room Dining

Hong Kong

Coordinator - In Room Dining

  • Hong Kong
  • Food & Beverage Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 

Responsibilities:

  • Receive guest orders and inputting into Point of Sales System (POS).
  • Accurately describing food and beverage items to guests.
  • Ensure that all special requests are communicated to the kitchen and to make checks of all trolleys against guest orders, ensuring accuracy.
  • Check daily amenities ordering, assigning of rooms, deliveries and charges.
  • Opening and closing checks correctly to ensure balances are reconciled.
  • follow up on quote times given to guest orders, and organizing office area.
  • Up-sell services and products to our guests at all times, enhancing service and generating further revenue.

Requirements:

  • 1 year of relevant working experience.
  • Excellent communication and interpersonal skills.
  • Good command in spoken English and preferably in Mandarin / Cantonese communication.
  • Passionate in customer service and hospitality industry.
  • must have excellent telephone etiquette. 
  •  

For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: mohkg-hr@mohg.com or WhatsApp on 6011 0790.

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. For details, please refer to www.mandarinoriental.com/privacy-policy.

Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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