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Credit Manager

Geneva, Switzerland, Genève, Switzerland

Credit Manager

  • Geneva, Switzerland
  • Accounting & Finance Division
  • Full time


Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are looking for our future :

Credit Manager

Main Responsibilities: 

The Credit Manager reports directly to the Director of Finance.

The following is a non-exhaustive list of communication/relationship tasks related to these responsibilities:

Accounting & Reporting:

  • To ensure that the City Ledger is maintained to the highest standard, all invoices are going out timely and with correct charges & backup and all payments are allocated properly.
  • To ensure that credit is only granted to those companies that have been approved in advance.
  •  To ensure that all other bookings have deposits and that remaining balances are being settled upon departure.
  • To ensure that payments for credit extended by the hotel are received promptly and the debtors level is maintained at a reasonable level
  • To ensure that the Group policy for Credit Control & Accounts Receivable is adhered to at all times
  • To make sure that all City Ledger movements are reconciled daily and balance back to the General Ledger
  • To make sure that all invoices and records are kept in an organized and orderly fashion
  • To ensure that all individual invoices are sent out within 1 working day and group and event invoices within 3 working days after the function.
  • To maintain and allocate all account balances to a high standard
  • To liaise with all operational departments to ensure timely collection of debt
  • To respond to all queries in writing within 2 working days
  • Organize monthly credit meetings and prepare minutes.
  • Reply guest enquiries about their bills.
  • Follow up on different credit limit accounts and outstanding payment.
  • Propose improvement areas in credit control from time to time.
  • Keep proper filing of approved credit applications.
  • Assist in other ad-hoc tasks assigned by supervisor.

Job Requirements:

  • 4-5 years prior experience in similar positions
  • Bachelor’s degree in accounting
  • Strong knowledge of Excel and Office pack
  • Knowledge of SUN systems would be a plus
  • Minimum 2 years of experience in international luxury hotels
  • Strong communication, listening and interpersonal skills
  • Well organized and structured

Flexible schedules and working hours, willingness to work on weekends & holidays required

  • Fluent in French and English - another language a plus

 Please note this is a full-time permanent position 


We provide a comprehensive Benefits Package which includes

  • meals whilst on duty
  • Guest Hotel experience for employees
  • Discounted Room Nights
  • Discount at F&B Outlets
  • 43 Paid Holidays including Bank & Public Holidays
  • Colleague recognition and reward programmes
  • Exciting range of learning and development programmes
  • Regular colleague social and wellbeing events
  • Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!


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