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Director of Banquets

Miami, FL, United States, Florida, United States

Director of Banquets

  • Miami, FL, United States
  • Food & Beverage Division
  • Full time

The incumbent of this position will take full responsibility of all aspects of Banquet operations, ensuring full implementation of Mandarin Oriental standards of service, safety, and the highest levels of guest satisfaction. He or she should have a minimum of 3 years experience in a similar or previous role, preferably in a luxury hotel. Duties include, but are not limited to, the following:

  • Provide excellent service at all times to our guests.
  • Direct prompt, efficient, and courteous set up and service of all events.
  • Supervise the functions of the Banquet Department colleagues, facilities, and costs.
  • Managing daily Banquet operations.
  • Supervise the maintenance and cleanliness of the meeting room at all the times.
  • Ensure current and superior knowledge of food and beverage menus to service and upsell the product.
  • Manage proper staffing levels.
  • Manage proper par levels.
  • Responsible for scheduling, recruitment and interviewing of new colleagues for open positions.
  • Responsible for training and development of colleagues.
  • Responsible for conducting monthly departmental meeting.
  • Conduct daily communication meeting with staff prior to shift to communicate relevant daily information.
  • Ensure all Banquet service procedures are delivered according to MOHG standards.
  • Must visit all of our Guests during or after their meal, to ensure satisfaction.
  • Manage, coach, and counsel colleagues, including disciplinary procedures.
  • Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
  • Attend weekly and monthly meetings.
  • Chair daily departmental meeting.
  • Communicate all group information/changes to existing information to appropriate
  • hotel colleagues in an accurate and timely manner.
  • Coordinate all aspects of service as assigned by self to include but not limited to:
    • Food and beverage requirements
    • Timing of events
    • Special attention guests
    • Table setup
    • Special meal requests
    • Billing instructions
    • Décor (to include floral) requirements
  • Additional duties include but are not limited to:
    • Develop yearly budget
    • Develop semi-monthly pace report
    • Develop monthly forecast
    • Monitor payroll of department
    • Review and approve departmental PAFs
    • Attend scheduled food and beverage and leadership meetings
    • Revise standards and procedures for department, as necessary

The Director of Banquets reports directly to the Director of Food & Beverage. This is a full-time management position only.

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