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Director of Catering

Boston, MA, United States, Massachusetts, United States

Director of Catering

  • Boston, MA, United States
  • Sales & Marketing Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Director of Catering is responsible for maximizing catering revenue and profit for the hotel by leading the catering sales strategy and generating revenue. This person will be responsible for selling, planning, and executing all the meeting, social and wedding events of the banquet space in the Hotel by: 

Essential Functions:

  • Solicit new and develop existing accounts in order to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
  • Participate in catering sales presentations, property site tours and customer meetings.
  • Reach individual booking revenue goals by selling and detailing events including: space requirements, times, equipment, menus, themes, decorations, etc.
  • Maintain strong client relations and ensure that catering and convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
  • Complete the contracts, BEO's, group resumes and coordinate with the appropriate areas in the hotel. Produce and distribute necessary information to communicate any changes updating information to hotel departments.
  • Resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
  • Work closely with all operational areas to achieve business goals and successful event execution.
  • Prepares annual forecast/budget as well as provide ongoing updates as necessary.



  • Bachelors Degree strongly preferred.
  • A minimum of five years experience as a Director of Catering experience at a luxury hotel strongly preferred.


  • Ability to read, write, and verbally communicate effectively and professionally in English with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Closing date: Aug 31, 2021

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