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Director of Food and Beverage

Jakarta, Indonesia, Jakarta Raya, Indonesia

Director of Food and Beverage

  • Jakarta, Indonesia
  • Food & Beverage Division
  • Full time
  • Closing at: Oct 31 2022 at 23:55 +07

Duties and Responsibilities

  • Major responsibilities
    • Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining.
    • Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media.
    • Analyze and control food and beverage cost in order to achieve financial targets.
    • Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximize revenue generating opportunities.
    • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
    • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
    • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
    • To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
    • Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation.
    • To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel group Performance and Development System PROFILE.
    • To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
    • To develop and implement the Standard Operating Procedures for the Division.
    • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
    • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
    • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
    • Be part of the Executive Committee team and provides advice and support in decisions and projects relating to the entire hotel.
    • To lease with the Training Manager on departmental learning and development needs.
    • Perform any other reasonable duties as required by the General Manager from time to time.
  • Financial responsibilities
    • Manage budget of the entire Food & Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs
    • Accurately forecast financial performance
    • Review constantly and control operational cost without reducing quality and guest experience.
    • Work closely with Finance in reviewing financial performance regularly.
  • Human Resources responsibilities
    • Provide support to Human Resources in recruiting, training and developing colleagues.
    • Build effective teams, and provide comprehensive development and succession plans for the division.
    • Introduce effective training program across the division.



    • Bachelor degree holder in hospitality management;
    • Minimum 5-10 years' relevant experience in Food & Beverage management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
    • Proven experience in the luxury hospitality or service industry is required.
    • Excellent leadership, strategic planning, communication, interpersonal and problem solving skills.
    • Possess a friendly, energized and outgoing personality.
    • Excellent administration and planning skills.
    • Proactive, customer-oriented, flexible and creative.
    • Effectively communicate vision and purpose for the division.
    • Result-driven, sound business acumen.
    • Conversant with Microsoft Office applications, and knowledge of Info Genesis system is an advantage.
    • High level of fluency in professional written and spoken English an Indonesian
    • Be a self-motivator and motivator of others
    • Must have excellent attention to details and extensive service knowledge


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