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Director of Front Office

New York, NY, United States, New York, United States

Director of Front Office

  • New York, NY, United States
  • Rooms Division
  • Full time

Major responsibilities       

  •  Prepare strategic business plans for the hotel
  • Develop middle management executives through coaching and mentoring
  • Ensure that all Front Office colleagues have an understanding of the financial aspects of the hotel
  • Ensuring proper, efficient and profitable functioning of the Front Office, which includes Reception, and Assistant Managers.
  • Maximize room revenue and occupancy by effectively controlling rates and availability
  • Create and strategise duties and responsibilities of Front Office colleagues and ensure that work processes are in a logical order
  • Ensure proper staffing at all times
  • Ensure that Legendary Quality Experiences, policies and procedures of MONYC are properly understood and followed through
  • Establish annual departmental operating budgets as well as capital expenditure and manpower budgets
  • Control and analyse departmental costs to ensure performance is within budget
  • Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions, etc.
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Handle all guest complaints and comments relating to the department tactfully
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Cooperate and coordinate teamwork with other departments
  • Perform any other reasonable duties as required by the Resident Manager or General Manager

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