Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Director of Front Office Operations

New York, NY, United States, New York, United States

Director of Front Office Operations

  • New York, NY, United States
  • Rooms Division
  • Full time

Duties and Responsibilities

 

  • Major responsibilities       
  •  

    • Prepare strategic business plans for the hotel
    • Develop middle management executives through coaching and mentoring
    • Ensure that all Front Office colleagues have an understanding of the financial aspects of the hotel
    • Ensuring proper, efficient and profitable functioning of the Front Office, which includes Reception, and Assistant Managers.
    • Maximize room revenue and occupancy by effectively controlling rates and availability
    • Create and strategise duties and responsibilities of Front Office colleagues and ensure that work processes are in a logical order
    • Ensure proper staffing at all times
    • Ensure that Legendary Quality Experiences, policies and procedures of MONYC are properly understood and followed through
    • Establish annual departmental operating budgets as well as capital expenditure and manpower budgets
    • Control and analyse departmental costs to ensure performance is within budget
    • Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions, etc.
    • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
    • Handle all guest complaints and comments relating to the department tactfully
    • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
    • Cooperate and coordinate teamwork with other departments
    • Perform any other reasonable duties as required by the Resident Manager or General Manager

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