Mandarin Oriental is looking for a Director of Global Sales, APAC to join our Global Sales team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Mandarin Oriental Corporate Office, within the Global Sales Department in Hong Kong, the Director of Global Sales, APAC is responsible for responsible for managing key client relationships in the Hong Kong market for Mandarin Oriental, serving as the primary point of contact for top accounts. It involves developing strategic account plans, driving revenue growth through high-rated and incubator accounts, and maximizing group business opportunities across the hotel portfolio. The position also includes mentoring junior colleagues, leading client events and trade shows, and ensuring exceptional customer satisfaction while achieving room-night and revenue goals.
The Director of Global Sales, APAC reports to the VP of Global Sales, APAC.
Implement account plans to maximize revenue of prospect and target accounts to diversify client base.
Achieve or exceed set revenue and room-night goals for all assigned accounts.
To effectively manage a portfolio of key accounts through planned sales activity, maximising account potential in terms of rate and/or room-nights in accordance with overall sales strategies.
To focus on the development of new accounts, specifically those that command a higher average rate.
Drive for the group business from all assigned accounts within the territory.
To develop incubator accounts from longtail or new accounts within 12 months to develop new leads for any hotel in the Group’s portfolio.
To research and develop revenues from other assigned geographical territories as needed.
To work with Hotel Colleagues and third-party organisations or consultants in assigned territories, to maximise sales opportunities.
Serve as the primary point of contact for Corporate Consortia programme, managing and facilitating initiatives to enhance opportunities for participating hotels.
To lead annual GSC events in Hong Kong, coordinate and participate in tradeshows , workshops and client events as required.
To host site inspections and familiarisation trips as needed.
To maintain a strong relationship with relevant airlines and NTOs.
To comply with Mandarin Oriental standard policies and programmes.
To develop and maintain a clean database of contacts in assigned markets.
To ensure that SalesForce is updated with activities daily and that traced activity is executed on a timely basis.
To produce other reports pertinent to assigned markets as required.
To attend certain internal meetings including but not limited to Weekly Sales Meeting, Quarterly Regional Meetings, Weekly One on One.
To secure, analyse and evaluate economic and market information pertinent to assigned territories.
To monitor sales activities of the Group’s competition and to report findings at sales meetings.
To provide assistance and support to sales department operations as the need arises.
To perform any other reasonable request as required by VP Sales & Marketing, Greater China
Basic Qualifications
Bachelor’s degree required preferably in Hotel Management, Business Administrations, or Marketing.
5+ years’ experience working in hotels, travel trade or similar fast-paced industry.
2+ years’ experience in building and leading sales teams.
Global/Regional sales experience is strongly preferred.
Preferred Qualifications
Proven track record of over achievement against ambitious revenue and growth goals
Significant sales leadership experience, including the ability to influence, develop and empower colleagues and team members to achieve shared goals with a collaborative approach.
Responsive and adaptive to changing workloads, timelines and outputs required due to the fast moving pace of the industry and brands.
Interpersonal Savvy - relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact.
Strong experience building and maintaining C-Level agency and client relationships.
Excellent written, verbal and presentation skills (in Mandarin and English)
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
This website uses cookies.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
CLICK HERE to read our Cookie Policy.
CLICK HERE to read our full Privacy Policy.