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Director of Group & Events (MOLZN)

Luzern, Switzerland, Luzern, Switzerland

Director of Group & Events (MOLZN)

  • Luzern, Switzerland
  • Sales & Marketing Division
  • Full time

We’re looking for a Director of Group & Events to join the pre-opening team at Mandarin Oriental Palace, Luzern.

The iconic Hotel Palace Luzern first opened in 1906 and is located in the heart of the city, on the shores of Lake Lucerne. The multi-million-dollar renovation will include the restyling of all guestrooms and suites, the redesign of the public areas, restaurants and bars as well as the landscaping of the outdoor grounds. Following the completion of the renovation, Mandarin Oriental Palace, Luzern will comprise 146 rooms and suites offering excellent views of the lake and mountains. There will be a restaurant and a bar together with a variety of social and meeting facilities and a spa and fitness room.

The Director of Group & Events will be responsible for the following duties:

  • To ensure that all calls and sales leads are answered in a timely manner and as per company standards
  • To constantly review actual group/function requirements
  • To ensure clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance
  • To provide performance appraisals and feedback as per company procedures
  • To carry out site visits as per company standards
  • To provide excellent customer service consistently
  • To execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event
  • To ensure that all booking systems are maintained to achieve optimal results
  • To manage all sales related activities, leading by example
  • To keep up to date with market trends and utilizes all Business Intelligence reports available

What we are looking for:

  • Must have a previous experience in a similar role within luxury hospitality,
  • Effective time management, communication and presentation skills.
  • Excellent verbal and written communication in German and English.
  • Proficient in Microsoft Excel and strong mathematical and analytical skills.
  • Mature and outgoing with excellent interpersonal skills for both external and internal customers


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