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Director of Human Resources

Muscat, Oman, Muscat Governorate, Oman

Director of Human Resources

  • Muscat, Oman
  • Human Resources Division
  • Full time

The Director of Human Resources is responsible for setting up and maintaining the Human Resources Department so that it embodies every aspect of the culture and vision of Mandarin Oriental Hotel Group. Overall responsibility for the pre and post-opening human resources function includes planning, directing, and implementing policies and activities in recruitment & selection, compensation & benefits, training & development, colleague relations, safety & health, management organisation and practices.




  • General:
    • It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
    • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations, and other requirements.
    • It is part of your strategy to fully understand and support all aspects of Mandarin Oriental, Muscat’s Human Resources Strategic Policy.
    • It is part of your role and your responsibility to fully support all learning and development activities.
      • On The Job trainers and trainings.
      • Group Training Technique trainers and trainings.
      • Update and maintain a complete Training Matrix for your division and departments.
      • Update and maintain Job Descriptions and Job Specification Matrix for your division and departments.
    • Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
    • Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
    • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
    • Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
    • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
    • Ensure compliance with the MOHG Social Media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your personal site.
    • Mandarin Oriental Muscat has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
    • Act as a hotel ambassador at all times.
    • To carry out any additional duties requested by management, related to hotel operational activities.
  • Divisional:
    • Responsible for setting up and overseeing all Human Resources practices, processes, and systems, in order to ensure a successful opening.
    • Plan and formulate short to medium-term HR recruitment strategies, programs and guidelines which enable the Hotel to attract and retain the highest calibre of colleagues.
    • Advise and coordinate with Department Heads on their needs for sufficient Colleagues.
    • Ensure that the Hotel’s total compensation and benefits package is competitive within the marketplace. 
    • To keep abreast of the various developments and interpret implications of legislation which may affect the Hotel.
    • Spearhead and implement measures and policies that will ensure a positive colleague climate, high morale, and effective communication.
    • Promote good colleague relations through various programs and maintain a proper procedure for counselling and handling grievances.
    • Prepare the human resources department budget, manpower planning, and business plans as outlined in the annual Planning and Budgeting process.
    • Examine and utilize technology to improve the efficiency and quality of HR programs and policies.
    • Plan and execute the Hotel’s Total L&D Plan together with the L&D Manager, to meet the business needs and strategic positioning of the Hotel, including identifying training needs, initiating, and developing customized courses and career development plans that will increase colleagues’ effectiveness to provide services that will delight our guests. 
    • Study and propose organizational development and process re-engineering to minimize costs and increase organizational effectiveness.
    • Ensure that all jobs are regularly reviewed to provide internal and external equity in terms of compensation.
    • Provide guidance to Department Heads in all matters pertaining to the employment function and procedures.
    • Liaise with MOHG Corporate/Regional HR Division to ensure all monthly reports are completed and ad hoc projects and standards are compiled and maintained.
    • Ensure the working environment for all colleagues complies with local labour safety and health standards.
    • Administer and manage the annual Colleague Engagement Survey program and process, ensuring the hotel meets or exceeds survey results each year.
    • Oversee the Colleague Accommodation ensuring colleagues have an appropriate standard of living while meeting the requirements of Oman Law.
    • Plan and execute the welcome and arrival of all new colleagues to Oman.
    • Interact with individuals outside the hotel including, but not limited to, guests, other HR Directors, competitors, and other members of the local community.


    Skills & Qualifications

    • Vocational Diploma in Hospitality / Hotel Management or Human Resources OR
    • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources
    • Minimum 5 years of experience working in a 5-star hotel environment.
    • A minimum of 3 years’ experience as a Director of HR or 4 years as an HRM or equivalent role
    • Omani National is required
    • Has worked with HR Information and Recruitment Systems
    • Able to communicate fluently in English verbally and written
    • Able to learn and apply local laws effectively within a reasonable time frame
    • Able to work with multicultural teams
    • Able to source vendors and set criteria for services or products
    • Able to communicate effectively and build professional relationships with the Executive Committee and hotel colleagues.
    • Be a guide and coach as required
    • Understands the financial requirements for the hotel
    • Guide and mentor HR colleagues to build an effective team
    • Able to balance individual and Hotel needs
    • Able to travel as needed for Recruitment

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