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Director of Human Resources

Shenzhen, China, Guangdong, China

Director of Human Resources

  • Shenzhen, China
  • Full time

Mandarin Oriental is an award-winning owner and operator of luxury hotels and residences in some of the world’s most sought-after destinations. Our properties are positioned amongst the leaders in their local markets delivering contemporary luxury and a unique sense of place while reflecting the Group’s oriental heritage. We are dedicated to delighting our guests and to delighting our colleagues. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. 

Mandarin Oriental, Shenzhen is actively recruiting a Director of Human Resources to drive the hotel from pre-opening to operations.

Strategic Intent

It is the mission and intent of this position that the Director of Human Resources will be the business partner to the General Manager and ExCo team, accountable for translating business strategies into relevant and actionable HR plans. The Director of HR will be responsible for building a cohesive Human Resources Team with competencies to deliver value-added HR solutions, which will create the MO culture to attract, retain and engage talents with an emphasis on creating colleague experiences that replicates the ones that MO would expect our guests to experience and to identify key performance measures to track the return on investment of HR programs and services.

The Director of Human Resources will report directly to the General Manager.

Duties and responsibilities:

  • Formulation and implementation of the Human Resources strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
  • Development of colleagues through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
  • Partner with the Senior Management team to devise, communicate and implement organizational structure, HR programs and activities that support ongoing business needs and deliver business outcomes;
  • Provide effective HR tools and processes within the employee life cycle in the areas of recruitment, selection and orientation, learning and development, performance management, talent management and compensation and benefits programs with the goal to attract and retain quality, enthusiastic, and well-qualified colleagues who will deliver exceptional guest/colleague experience in line with our brand promise;
  • Provide Managers in the organization with the relevant set of HR tools and policies to facilitate effective management of resources, manpower and costs;
  • Identify and build relevant skills, competencies and capabilities within the HR team to effectively fulfill both its business partner and operational role;
  • Define and communicate relevant HR metrics and/or KPIs to track the return on investment of HR programs and services;
  • To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
  • To operate an efficient and accurate administration system in order to meet statutory, legal and internal requirements.
  • To utilise, communicate and administrate the company and hotel benefits applicable to all colleagues.
  • To provide a counselling and advisory service to all colleagues and to manage all grievance and disciplinary proceedings, adhering to company, hotel and legal requirements.
  • To engage in an active manner and to participate in effective communications within the hotel, company and relevant organisations.
  • To provide caring and consistent welfare services to all colleagues.
  • Keeps track of the career developments of all colleagues and ensures priority of internal promotions.
  • Coordinates with the Financial Controller the timely submission of monthly payroll data including overtime reports.
  • Prepares departmental budgets and forecasts and ensures proper and timely submission of recurrent and ad-hoc reports.
  • Responsible to ensure that all required legislative training in line with local law are adhered to.


  • Extensive Human Resources Experience, ideally within hospitality.
  • Ability to assemble, analyze, understand integrated spreadsheets and complex technical information.
  • Prioritization skills necessary to meet deadlines and strong presentation skills.
  • Effective management, leadership, organizational and communications skills.
  • Excellent communication skills, both written and spoken, in Mandarin and English.
Closing date: Dec 31, 2021

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