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Director of Human Resources

Zurich, Switzerland, Zürich, Switzerland

Director of Human Resources

  • Zurich, Switzerland
  • Human Resources Division
  • Full time

We are looking for a Director of Human Resources to join our pre-opening Team at Mandarin Oriental Savoy, Zurich.

Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open in 2024, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.

As a Director of HR, you will partner with the General Manager and Executive Committee team and translate business strategies into relevant and actionable HR plans. You will be responsible for building a cohesive Human Resources Team with competencies to deliver value-added HR solutions, which will create the MO culture to attract, retain and engage talents with an emphasis on creating colleague experiences that replicates the ones that MO would expect our guests to experience and to identify key performance measures to track the return on investment of HR programs and services.

During the pre-opening phase the Director of HR will be responsible drive the HR divisional critical path including recruitment of the HR team, process structuring and MO standards compliance. 

The Director of HR will be responsible for the following duties:

  • Formulate and implement the Human Resources strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
  • Develop colleagues through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
  • Partner with the Senior Management team to devise, communicate and implement organizational structure, HR programs and activities that support ongoing business needs and deliver business outcomes.
  • Provide effective HR tools and processes within the employee life cycle in the areas of recruitment, selection and orientation, learning and development, performance management, talent management and compensation and benefits programs with the goal to attract and retain quality, enthusiastic, and well-qualified colleagues who will deliver exceptional guest/colleague experience in line with our brand promise.
  • Provide Managers in the organization with the relevant set of HR tools and policies to facilitate effective management of resources, manpower and costs.
  • Identify and build relevant skills, competencies and capabilities within the HR team to effectively fulfil both its business partner and operational role.
  • Define and communicate relevant HR metrics and/or KPIs to track the return on investment of HR programs and services.
  • To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
  • To operate an efficient and accurate administration system in order to meet statutory, legal and internal requirements.
  • To utilise, communicate and administrate the company and hotel benefits applicable to all colleagues.
  • To provide a counselling and advisory service to all colleagues and to manage all grievance and disciplinary proceedings, adhering to company, hotel and legal requirements.
  • To provide caring and consistent welfare services to all colleagues.
  • Support the Director of Finance in the preparation and implementation of the payroll budget. Prepare departmental budgets and forecasts and ensures proper and timely submission of recurrent and ad-hoc reports.
  • Responsible in driving the rationalization of both the fixed and variable Human Resources expenses. Ensure alignments with the financial objectives and forecasts.
  • Ensures adherence to the Swiss labour law as well as to all guidelines and/or orders issued by the local authorities. Responsible to ensure that all required legislative trainings in line with local law are adhered to.

What are we looking for?

  • Extensive Human Resources Experience, ideally within hospitality. Pre-opening experience is preferred.
  • Very good MS Office knowledge and IT skills; Previous experience with HRIS and Talent Acquisition systems.
  • Leadership and organizational skills and the ability to engage a team of colleagues from different cultures.  
  • Excellent interpersonal, communication and presentation skills.  
  • Strong organizational, administrative, and effective time management skills.
  • Quality driven with a passion for excellence.
  • Excellent written and verbal communication skills in German and English.



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