Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Director of In Room Dinning

New York, NY, United States, New York, United States

Director of In Room Dinning

  • New York, NY, United States
  • Food & Beverage Division
  • Full time

Duties and Responsibilities

  • Major responsibilities:
    • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
    • Provide leadership and support for assistant manager, order takers, servers and mini bar attendants.
    • Trains, evaluates and schedules Room Service staff to include, assistant manager, order takers, servers and mini bar attendants.
    • Performs administrative duties such as, but not limited to, scheduling, payroll and inventory
    • Inspects Room Service area, floors, and service landings to ensure standards of service are maintained.
    • Responds to guest inquiries and coordinates special arrangements
    • Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary.
    • Implements new menus and promotions such as holiday and special event promotions.
    • Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department
    • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
    • Performs a variety of other duties as assigned by the Director of Food and Beverage
    • Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
    • Attend pre-conference and post conference meetings
    • Chair daily departmental meeting
    • Chair daily event orders
    • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
    • Maintain an active trace system for guest history on their F&B preferences
    • Audit checks when necessary
    • Generate a good atmosphere
    • Additional duties include but are not limited to:
      • Report all suspicious persons or activities and hazardous or unsafe conditions to the management
      • Understands and follow the laws and guidelines for beverage service
      • Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations
      • Highly knowledgeable about the Reservation System and InfoGenesis POS system.
      • Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable.
      • Ensures menu descriptions are up to date and distributed appropriately.
      • Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
      • Assign group deliveries and special events to departmental management staff
      • Develops yearly budget
      • Develop semi-monthly pace report
      • Develop monthly forecast
      • Monitor payroll of department
      • Review and approve departmental PAFs
      • Attend scheduled food and beverage meetings
      • Revise standard and procedures for department, as necessary

    Requirements

     

  • Mandatory
    • Reading, writing and oral proficiency in the English language.
    • Willing to work a flexible schedule and holidays.
    • Be a self-motivator and motivator of others
    • Be able to work together with other colleagues.
    • Have a pleasant, friendly and helpful manner.
    • Maintain a clean and healthy personal hygiene and grooming.
    • Work in a safe, prudent and organized manner.
    • Be able to relate to all levels of guests and management.
    • Have a minimum of 2 years experience F&B management or supervisory experience in a similar position in a luxury hotel property
    • Have the ability to handle multiple tasks at one time.
    • Have superior communication and organization skills
    • Be able to consistently delight and satisfy our guest

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