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Director of IT

Costa Navarino, Greece, Greece, 240 01

Director of IT

  • Costa Navarino, Greece
  • IT & Telecommunications Division
  • Full time

We are looking for a Director of IT to join our pre-opening team at Mandarin Oriental, Costa Navarino, set to open in Spring 2023.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

As the Director of IT, you will be responsible for the strategic direction and operation of the IT Department.  You will have the overall responsibility for the organisation’s networks, systems, hardware, software, and cloud computing operations following local and MOHG guidelines. Develop a continuous process of education for the operational users in system usage to achieve business goals. Monitor and manage all service level agreements to ensure consistent and timely service delivery of all vendors. Execute assigned tasks independently and ensure colleagues in the IT Department are coached and guided.

The Director of IT will be responsible for the following:

  • Manage IT department operations plans, policies and procedures and align with the overall company goals and objectives
  • Anticipates future business needs, identifies proactive solutions to satisfy needs, work with corporate IT to review and deploy local initiatives when required
  • Define the strategic direction of the hotels IT infrastructure
  • Lead technology innovation in hotel and keep abreast of and research new technologies
  • Manage CAPEX and OPEX budgeting along with the required cost controls; Manage IT contracts review, renew and approval and manage local vendor relationship
  • Oversee the IT department to ensure appliance of quality according to MOHG Legendary Quality Standards.
  • Oversee information security and other regulatory requirements on cybersecurity and data privacy
  • Manage internal and external audit and compliance program and ensure hotel is compliant with internal and external requirements
  • Oversee MOHG standard security controls enforcement and maintain a secured IT environment
  • Manage incident response program and ensure all security incident are handled properly
  • Provide information security training to new joined colleagues and support with HR to ensure all colleague understand Information Security Policy
  • Project management for new application, system upgrade, renovation etc.

What are we looking for?

  • Must be a technology generalist who can understand various technology designs and implementing technical solutions across a broad range of technologies
  • Experience in a leadership role managing IT operation and business needs
  • Experience with Microsoft Active Directory, Windows Server, virtualized server platform and Office 365 platform
  • Experience with:
    •  wired network infrastructure, which including firewall, router, switch, and WAN connections
    • wireless network infrastructure, which include controller and access point, heat maps
    • cybersecurity system and tasks, which include end point protection, IPS/IDS, SIEM, vulnerability scan and penetration test
    • IPTV, digital signage, and background music system
    • managing security controls, compliance, BCP planning, incident response and risk
    • managing hotel operation applications
    • project management as a leader role to manage all aspects of IT projects
    • managing IT department budget and P&L
  • Fluency in English and Greek

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