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Director of L&D and Quality - Emirates Palace

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Director of L&D and Quality - Emirates Palace

  • Abu Dhabi, United Arab Emirates
  • Human Resources Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04

Duties and Responsibilities:

  • Major responsibilities    
    • Lead the Continuous Improvement process and culture within the hotel and oversee the quality of Continuous Improvement projects and action plan.
    • Drive Quality Assurance programmes in the hotel, measuring compliance to MOQA, LQE, LRA, Forbes and training related matters in the Annual FLHSS&E Audit.
    • Manage the Performance and Development Programme and the Profile System in the hotel to ensure People Systems and Processes alignment to Business Strategies
    • Facilitate the MOWOW Guest Engagement Programme
    • Conduct needs analysis with department managers to assess specific quality improvement plan and learning needs.
    • Evaluate training effectiveness by conducting training audits and produce audit reports for management review according to MOHG’s L&D Standards.
    • Monitor and oversee all departmental learning programs including, Departmental Orientation, Departmental Training and Buddy Learning System, HACCP training, FLHSS&E training, etc.
    • Develop and monitor total grooming of the hotel.
    • Recruit and monitor student trainees and management trainees according to annual plan.
    • Monitor and control training resources.
    • Ensure accuracy and timely update of all individual colleagues learning & development records in HRMIS System.
    • Develop Quality and Learning & Development policies as required.
    • Develop Job Descriptions of the quality and training team.
    • Develop and monitor annual/monthly quality and training budget.
    • Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel leading by example and serving as a role model.
    • Perform any tasks as assigned by the management.

    2. Human Resources responsibilities

    • Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
    • Career development programs for colleagues.
    • Involvement in the local community.
    • Assist in all colleague activities such as Monthly Birthday Parties, Annual Staff Party, Colleague Recreation Activities & any celebrations.


    • Holder of Bachelor’s Degree.
    • 5 star luxury hotel experience 
    • At least 3 years working in the Middle East
    • Worked with flagship properties with a headcount of at least 500
    • Demonstrable experience with creating and implementing career development plans 
    • Evidence of creating a positive, engaging culture 
    • Experience of leading management training programs 
    • Comfortable with a hands-on approach 
    • Pre-opening experience 
    • Excellent communication skills
    • Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.

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