Director of Operations, Group Residences

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group’s Vision is A World of Fans, and our Mission is to Delight and Inspire our Fans at Every Opportunity.

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residence’s owners, Mandarin Oriental is focused on the growth of the brand, including the management of the Residences to the very high standards our residents and guests have become accustomed and continually improving our relationship with Residence owners over the long term.

The Director of Operations, Group Residences, is responsible for providing support and operations expertise to Group Residences (department, existing operational Residences portfolio, and projects under development) during pre-opening and ongoing operations, supporting brand expansion and sustained revenue growth.

The role is key in ensuring all the Group’s obligations relative to each Property Management Agreement and the projects Scheme and Governing Documents are obtained and achieved. Ongoing development and enhancement of the Residences operations responsibilities include fiduciary, risk, owner satisfaction, technology, Board and Association governance, and colleague development.

Additional responsibilities include but are not limited to developing budgets, forecasts, analysis, staffing, programming, services, policies, and standards for each brand defining project.

The Director of Residences Operations interfaces with project owners/developers, Homeowner Boards/Associations, MOHG corporate stakeholder departments (Brand, Operations, Marketing, Technical Services, IT&T, Finance, Legal, Operations, Residences Directors, etc.) and support teams, and industry experts.  Please see attached job description Director of Operations - Group Residences_May2022.pdf for further information about requirements and specific duties.

Salary Range: $170,000 - $185,000/year