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Director of Outlets

Miami, FL, United States, Florida, United States

Director of Outlets

  • Miami, FL, United States
  • Food & Beverage Division
  • Full time
  • $80,000 per year
  • Generous service charge
  • Paid Time Off - Paid Life Insurance - Paid Short Term Disability
  • 401(k) + Employer Match - Excellent Benefits

Overview of Position

The Director of Outlets will oversee overall day-to-day operations within the In-Room Dining Department, the Pool & Oasis Restaurant, and Breakfast by MO.  He or she will maintain an efficient operation of all the areas and meet guests' expectations for quality of the product as well as execution of service standards. The Director of Outlets will also work on planning, long term outlook, innovative offerings, and P&L analysis.

The Director of Outlets will report directly to the Director of Food & Beverage.

Job Duties and Responsibilities

  • Provide leadership and support for In Room Dining & Mini Bar, Pool & Oasis, and Breakfast by MO managers and colleagues.
  • Assists with the activities of the Food and Beverage Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales and profit.
  • Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result.
  • Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas.
  • Coordinate testing and experimental projects to upgrade product and procedures.
  • Reviews and evaluates regularly the guest satisfaction.
  • Review prices, sources of supply, food and beverage sales trends and inventories. Monitors and controls food, beverage labor and other related costs. Establish purchasing and receiving procedures in conjunction with the Purchasing Department.
  • Responsible for upholding of food & beverage concepts.
  • Attend all pre-conference and post-conference meetings.
  • Additional duties include but are not limited to:
    • Assist in development of yearly budget
    • Develop monthly and weekly forecast
    • Monitor payroll of department
    • Attend daily communications meeting
    • Attend weekly department head meeting
    • Revise standard and procedures for department, as necessary
    • Review and approve departmental PAFs
    • Assign group delivers and special events to departmental management staff
    • Attend scheduled food and beverage meetings
    • Develop and update menus, as appropriate
    • Ensure all training and certifications are up to date
    • Monitor and achieve all FLHSS standards are met and timely


  • Must possess 4+ years management experience in the food and beverage division of a luxury hotel property. Candidates with direct experience with In Room Dining and/or Outdoor Dining venues are strongly favored.
  • Excellent communication skills with fluency in English required.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must possess a Bachelor's Degree or equivalent in a related field.
  • Must be able to stand/walk for extended periods of time while on shift.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


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