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Director of Residential Operations

Barcelona, Spain, Barcelona, Spain

Director of Residential Operations

  • Barcelona, Spain
  • Administration & General Division
  • Full time

Set in the capital of the Mediterranean, overlooking Gaudi’s architectural masterpiece Casa Batll’o, Mandarin Oriental Residences, Barcelona offers the ultimate city address.  Featuring 30 spacious apartments and 4 exquisite penthouses, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness centre, and lounge, 24-hour service and the facilities of the award-winning Mandarin Oriental, Barcelona hotel at their disposal. 

As Director of Residential Operations of Mandarin Oriental Residences, Barcelona you will lead all aspects of the residential operations (pre and post opening). You will be pro-active, creative and results driven. You will also provide key mixed-use expertise for operations-minded colleagues who wish to advance to roles in Group Residences, Hotel Manager and eventually General Manager positions within MOHG mixed-use projects. You will be expected to possess the tenacity, creativity, flexibility and commitment that is necessary to facilitate a successful residential opening, positioning and on-going operation that is on budget and on time.

You will interface with Residence owners, support team on residential matters, including directly supervising all dedicated Residences staff, managing relationships with unit owners and ensuring the provision of superior service levels for all amenities and services offered.    

Governance of The Residences will eventually be undertaken through an Association elected by Residences owners.

The Director of Residential Operations will be responsible for the following duties, but not limited to:

  • Formulation and implementation of strategy related to the Residences.
  • Formulation and implementation of policies, procedures and pricing for delivery of services to the residence owners.
  • Creation of the comprehensive list of services and amenities available to unit owners – ensuring complete alignment with hotel service departments.
  • Primary liaison between Residence Board of Directors, hotel management, and MOHG. As well as primary liaison between Residence owners, hotel management, and MOHG.
  • Complete and thorough understanding of project condominium Scheme documents, including as an any other relevant documents including Property Management Agreement, CC&R’s (Covenants, Conditions and Restrictions), Master Deed or Declaration of Trust, By-Laws, Residences Management Agreement, Residences Marketing License Agreement, among others, all as applicable for the jurisdiction.
  • Human resource strategy for recruitment and selection of Residence employees
  • Appropriate compensation and benefit packages for Residence employees
  • Development of all direct reports through coaching
  • The establishment of the pre-opening/post-opening budget covering residences, including staff planning, service contracts and other expenses as may be required.
  • Create a platform for communicating key property information to Residence Owners and Board of Directors
  • Ensure that all required reports and data are submitted on time to the relevant corporate and Association.
  • Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services.
  • Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes
  • Administrative matters such as holding annual board meetings and annual residence owner meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements.
  • Financial matters such as collection of assessments, managing accounts, making payments, securing insurance, budget preparation and financial reporting on behalf of the board.
  • Establish and manage the annual Reserve plan/budget.
  • The billing and collection of monthly maintenance fees and any other fees due from unit owners
  • The maintenance of contract files and the negotiation and coordination with external vendors and Residence service providers
  • Physical plant matters such as routine maintenance and care for residence Common Areas, managing deferred maintenance plans (reserves) and enforce compliance with applicable rules and regulations and standards.
  • Monitor compliance with the Residence Identification (brand license) Agreement and monitor Residence owner and local real estate agent usage of MOHG marks.
  • Coordinate all Residence owner events, including holiday events and events around the annual Residence board and owner meetings.
  • Facilitate effective and efficient communication between the Residence owners, hotel departments and the hotel and third party service providers.

What we are looking for:

  • BA or BS degree or equivalent educational experience
  • 5 years of relevant experience in luxury community management or luxury hotel management. Prior hotel or residential opening experience would be an advantage.
  • Quality driven with a passion for excellence.
  • Must possess excellent organisational and administrative skills as well as interpersonal and leadership skills.
  • Ability to coordinate multiple tasks.
  • Excellent written and verbal skills in Spanish and English.

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