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Director of Revenue Management

Boston, MA, United States, Massachusetts, United States

Director of Revenue Management

  • Boston, MA, United States
  • Sales & Marketing Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Director of Revenue Management will provide the hotel with key revenue management decisions by implementing the MOHG revenue management system (both manual and automated) and ensuring both maximization of revenues and thus, profitability for the property.  Monitors demand trends, booking patterns, pace and market conditions and trends, which are to be translated into total hotel revenue management strategies, used to realize the maximum amount of revenue for the hotel, achieve revenue goals and grow market share, whilst being extremely cognizant of the MOHG brand.

The Director of Revenue Management reports directly to the General Manager and overseas the Reservations department.  The Director of Revenue Management works closely with the Executive Committee, especially the Director of Marketing and Commerce, and the General Manager. 

Essential Functions

  • Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (ie:  Lost-it rates cannot dilute brand image).
  • Provide input into the different booking lead times of market segments to facilitate future control.
  • Monitor and control the hotel’s inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment.
  • Complete forecasts (3 day, 10 day, 30 day and 90 day).
  • Update booking curve and history spreadsheets daily.
  • Prepares Month end reports for Executive Committee and General Manager.
  • Participate in discussion to define rate scales, and ensure correct loading into system.
  • Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems.
  • Predict future demand and proactively set controls for managing demand and maximizing revenues.
  • Provide input in selection process of other booking avenues and contracts (eg:  voice, third-party, web-sites, etc) to ensure required control mechanisms are available.
  • Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels.
  • Ensure customer retention is appropriately included in rate qualifiers.
  • Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions.
  • Conduct weekly meetings with the hotel’s Executive Committee to review all revenue decisions for the next 3 months (ie: length of stay, best available rate, 21 day strategy).
  • Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted.
  • Provide input into market perception based on shifting trends on future demand.
  • Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch.
  • Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts.
  • Monitor and respond to client (travel agent, travellers, etc) concerns related to the processes for reserving the accommodations.

Other tasks as deemed appropriate by the Director of Marketing and Commerce, the Hotel Manager and the General Manager.

Mandarin Oriental, Boston reserves the right to add, delete, change or modify the job duties and responsibilities described at it’s discretion.

Education and Experience

  • 2 years hotel Revenue Management experience as a Director or Department head
  • 4-year college or university degree in business, mathematics or hospitality management, or related field
  • Proficient in Microsoft Excel
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Strong mathematical and analytical skills
  • Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)
  • Able to multi-task
  • The ability to work well in a team environment
  • Experience with a Global company preferred
  • Experience with an automated and manual revenue management system strongly preferred
Closing date: Jul 01, 2021

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