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Director of Revenue Management

Doha, Qatar

Director of Revenue Management

  • Doha
  • Sales & Marketing Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Manages team and inventory to maximize revenues at all times as well as guides the team to achieve goals
  • Prepares and organizes weekly Revenue Strategy Meetings
  • Maximizes occupancy levels and rate by reviewing and revising revenue strategies
  • Gathers and analyses statistics, yield information and all other relevant information to identify potential new business, markets and trends
  • Prepares three-month market segment outlook and maintains daily monitoring of actual versus forecast for plan achievement
  • Records and analyses all refused, lost, cancelled and waitlisted business for both guest rooms and Conference and Banquet meeting space
  • Ensures team members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts
  • Manages third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
  • Monitors the daily operations of reservations services team
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them

Requirements

  • Degree in Hospitality/Hotel/Business Management or similar field
  • A minimum of 5 years’ experience in Revenue and Reservations
  • Department Head experience
  • Previous experience working in a 5-star hotel environment
  • Strong command of MS office products and Mitel system
  • Previous experience working in the GCC preferred

If you are interested in joining our team apply today!

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