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Director of Rooms

London, United Kingdom

Director of Rooms

  • London
  • Rooms Division
  • Full time

Director of Rooms

Play a key role in the Rooms division to support the luxury experience our guests from around the world enjoy at one of the world’s best hotels.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests. It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind and generous service.

We need a Director of Rooms to keep our Rooms Division running smoothly.

It’s the perfect place to broaden your understanding of what it means to be a Rooms Director because we have so many businesses within our rooms division – Housekeeping, Concierge, Guest Experience and Front Office to name a few.

It’s the perfect place to gather a few more passport stamps, too. Many colleagues in our team have also spent time in one of our thirty-five other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.

About the role

  • As the Director of Rooms, you will be at the forefront of driving the Rooms Division strategy; leading, encouraging and developing the Housekeeping, Front Office, Guest Experience, Butler, Concierge and Door/Bell teams to both meet and exceed guest expectations. You will be managing the entire operations for all arrivals, stay overs, departures and also room inventory and maintenance (in collaboration with Engineering), ensuring all colleagues are made aware of upcoming VIP arrivals to deliver the high levels of guest services standards Mandarin Oriental is renowned for.
  • Supporting with recruitment, training and development to build effective teams and provide comprehensive succession plans for the division will also be a key feature within this role.
  • You will be accountable for completing and managing the budgets for the entire division, in order to control expenses and accurately forecast financial performance and execute business strategies into operational excellence.
  • You will be accountable for continuous focus and drive on quality and service excellence, monitoring and driving both Group quality tools and social media feedback.
  • You will be at the forefront on engaging with both guests and colleagues, walking and inspecting the entire facilities several times a day gathering feedback and review ways of improving existing experiences to guests and colleagues. In the absence of the Hotel Manager, take full responsibility of the customer and colleagues aspects of the business.
  • Finally, you will be at the forefront of supporting and delivering the Group strategy A World of Fans: Growing our Fan base and interacting with our Fans, creating bespoke and exclusive guest experiences, engaging with all colleagues and fostering an inclusive culture, supporting and developing the digital strategy of the group while bringing together the power of data and human touch.

What we offer

As a colleague at the Mandarin Oriental Hyde Park London, you’ll be entitled to an array of benefits, varying from colleague recognition and reward programmes, discounted stays at our other properties across the world, free laundry and complimentary meals on duty, food and beverage discounts and exciting opportunities for promotion and transfers across the hotel/group.



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