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Director of Rooms


Director of Rooms

  • Singapore
  • Rooms Division
  • Full time
  • Closing at: Aug 31 2022 at 23:55 +08

Job Summary
Reporting to the Hotel Manager, the Director of Rooms is responsible for the overall leadership and direction of the Rooms Division which includes Front Office, Concierge, Club Lounge, and Housekeeping to ensure the achievement of established quality and service standards, and financial targets.

Key Responsibilities

  • Responsible for the overall leadership and achievement of financial performance targets of the Rooms Division.
  • Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group.
  • Participate in the planning, development and implementation of budgets, forecasts, and CAPEX plans that is relevant to the division.
  • Recommend improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
  • Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
  • Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
  • Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals.
  • Drive colleagues’ satisfaction and motivation by developing good employee relations through pro-active engagement, coaching, and development of team members.

Key Requirements

  • Diploma or Degree in Business Administration or Hotel Management.
  • At least two (2) years of experience in a similar capacity in an international luxury hotel group.
  • Excellent communication and interpersonal skills with colleagues and guests
  • Excellent customer service skills and enjoy creating delightful moments for guests
  • Able to thrive in a dynamic and fast paced environment
  • Strong analytical and problem-solving skills
  • Strong operational leadership with a business mindset

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