Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Director of The MO Lounge

New York, NY, United States, New York, United States

Director of The MO Lounge

  • New York, NY, United States
  • Food & Beverage Division
  • Full time

Duties and Responsibilities

  • Major responsibilities:
    • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
    • Provide leadership and support for all MO Lounge Staff.
    • Trains, evaluates and schedules MO Lounge Staff in accordance with the standards of the company policies and guidelines.
    • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
    • Create side work schedules for all positions. Ensure compliance and follow through.
    • Keep record and communicate of any exemplary or deficient examples of food, décor or service.
    • Performs administrative duties such as, but not limited to, scheduling, payroll and inventory.
    • Scheduling, recruitment and interviewing for new colleagues
          • Provide excellent service at all time to all of our guests
          • Assist Guest courteously and efficiently
          • Managing day- to day operations
          • To supervise the maintenance and cleanliness of the MO Lounge at all times
          • Excellent knowledge of food and beverage.
          • To manage proper staffing level.
          • To manage proper supplies level.
          • Constant training and development of colleagues.
          • Chair monthly departmental meeting.
          • Conduct daily communication meeting with staff prior to shift
          • Ensure MO Lounge service standard.
          • To visit all of our guest tables during or after their visit, to ensure satisfaction.
          • To manage, coach, and counsel colleagues, including disciplinary procedures.
          • Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
          • Attend weekly and monthly meeting.
          • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
          • Entertain clients, as appropriate
          • Proper phone etiquette.
          • Generate a good atmosphere
          • Coordinate all aspects of service to include but not limited to:
      • Food and beverage requirements
      • Timing of events
      • Special attention guests
      • Table setup
      • Special requests
      • Complimentary dessert, drinks etc.
      • Billing instructions
      • Authorized signatures
      • Décor (to include floral) requirements

     

    Additional Duties and Responsibilities

     

      • Report all suspicious persons or activities and hazardous or unsafe conditions to the management
      • Understands and follow the laws and guidelines for beverage service
      • Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations
      • Highly knowledgeable about the Reservation System and InfoGenesis POS system.
      • Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable.
      • Ensures menu descriptions are up to date and distributed appropriately.
      • Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
      • Develops yearly budget
      • Develop semi-monthly pace report
      • Develop monthly forecast
      • Monitor payroll of department
      • Review and approve departmental PAFs
      • Attend scheduled food and beverage meetings
      • Develop and update menus, as appropriate
      • Revise standard and procedures for department, as necessary

     

    Requirements

     

  • Mandatory
    • Reading, writing and oral proficiency in the English language.
    • Willing to work a flexible schedule and holidays.
    • Be a self-motivator and motivator of others
    • Work in a safe, prudent and organized manner.
    • Have an in-depth knowledge of food and preparation
    • Have an in-depth knowledge of wine
    • Have an in-depth knowledge of beverages and cocktails
    • Be able to relate to all levels of guests and management.
    • Have a minimum of 3 years' experience in similar position, preferably in luxury environment
    • Have the ability to handle multiple tasks at one time.
    • Have excellent communication and organization skills
    • Be able to consistently delight and satisfy our guest
    • Have the ability to handle guest requests in a detailed manner
    • Must have excellent attention to details, and extensive service knowledge

     

    SALARY: $90,000 to 100,000 yearly. 

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