Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Doorman

Dubai, United Arab Emirates

Doorman

  • Dubai
  • Rooms Division
  • Full time

Responsibilities

  • Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.
  • Assist guests with luggage and load luggage onto carts for bellman delivery including providing baggage checks for guests.
  • Assist guests with car doors.
  • Responsible for flow of street traffic outside the hotel.
  • Maintain the cleanliness of the entrance.
  • Obtain department keys and radio / phone; ensure security of such.
  • Maintain complete knowledge and comply with all hotel a departmental policies and procedures.
  • Remain in assigned post position, maintaining correct stance.
  • Collect and record guest preferences.
  • Ensure Bell carts, Carpets and all other supplies and equipment are at all times aligned correctly at the Front Door.
  • Assist guests in locating and retrieving lost luggage.
  • Assist guests in getting taxis.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Follow all the FLHSS&E requirements and procedures

Skills & Qualifications

  • Senior School qualification or equivalent
  • Minimum 3 years’ experience working in a 5-star hotel environment.
  • Minimum 2 years’ Door or Bell experience
  • Previous experience working in the Middle East Region is an advantage
  • Excellent interpersonal skills
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
  • Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
  • Capabilities to stand for a long period of time.
Closing date: Apr 30, 2021

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