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E-Concierge - Season 2023

Lake Como, Italy

E-Concierge - Season 2023

  • Lake Como
  • Rooms Division
  • Full time
  • Temporary / Seasonal

Duties and Responsibilities

  • Provide guests access to all what our resort and Lake Como have to offer via e-mail and phone call
  • Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
  • Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
  • Answer to guest queries by e-mail demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation within or outside the hotel
  • Provide guests with a confirmation e-mail for dining reservations, transportation, theatre tickets, etc.
  • Organize all transportation requirements for hotel guests
  • Be proactive and anticipate the complete requirements to make the experience a success
  • Communicate all important details to management and colleagues
  • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
  • Be aware of all daily events in the Hotel



  • Two years of experience within a luxury resort/hotel
  • Proficiency in English, Italian and an additional language
  • Strong written and verbal communication skills required
  • The ability to work well in a team environment
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills
  • Flexible schedules and working hours; willingness to work weekends & holidays required.

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