E-Concierge - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties and responsibilities:

• Assist guests via e-mail and by phone with their requests and plans for their stay in our Resort and Lake Como 

• Create special conversations with guests, which identify personal preferences in order to record them in each guest's profile history 

• Be proactive and anticipate the complete requirements to make the experience a real success 

• Organize all transportation requirements for hotel guests, having an in-depth knowledge of directions, travel time and costs of various transport options 

• Answer to guest queries by e-mail demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation within or outside the Resort 

• Provide guests with a confirmation e-mail for dining reservations, transportation, activities and other leisure experiences 

• Share all important information to management and other departments’ colleagues related to guest’s experience or suppliers 

• Be aware of all daily events in the Resort or other situations that might impact our guests’ stay 

• Interact with the guests in person during their stay if necessary 

Requirements:

• Two-years experience in the luxury hospitality or travel industry 

• Proficiency in English, Italian and an additional language is preferred 

• Strong written and verbal communication skills 

• Able to work well in a team environment 

• Be professional and possess excellent presentation, organization  and effective time-management skills 

• Flexible schedules and working hours 

• Available to work on weekends and holidays