Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Ebony Assistant Manager 西餐厅副经理

Guangzhou, Guangdong, China

Ebony Assistant Manager 西餐厅副经理

  • Guangzhou
  • Food & Beverage Division
  • Full time
  • Closing at: Feb 2 2022 at 23:55 HKT

Duties and Supporting Responsibilities:

  • Provide leadership and support for Restaurant colleagues.
  • Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
  • Ensure the profitability, efficiency, and creativity in the Restaurant.
  • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
  • Create side work schedules for all positions. Ensure compliance and follow through.
  • To supervise the maintenance and cleanliness of the Restaurant at all times.
  • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
  • To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
  • To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
  • To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
  • Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.          

Job Request:

  • Strong interpersonal and problem-solving abilities.
  • Excellent food and beverage product knowledge.
  • Highly responsible & reliable.
  • Works well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • English language skills.

 

工作职责/职位描述:

  • 领导与支持餐厅的所有同事。
  • 根据公司的指导方针,政策和标准,对员工进行培训,安排和评估。
  • 确保餐厅的盈利能力,效率,和创造力
  • 制定日常物品补充的流程,并将职责交由员工执行。
  • 创造所有工作岗位日常工作职责,请监督实施和贯彻的情况。
  • 时刻监督餐厅保持清洁与维护。
  • 为保证餐厅的各种服务水平始终如一,需要回顾客人的意见及事件报告,并制定解决方案。
  • 积极主动,有效地和其他部门沟通,目的是为了促进团队间的配合。
  • 按照文华东方酒店的程序进行协助同事的咨询及纪律处分程序。
  • 对餐厅的工作人员进行恰当的管理,确保酒店的设施设备安全,完好的被照料。
  • 保持和发展持续不断的培训,来确保同事们在工作中提供高水平的专业服务。

岗位要求:

  • 良好的相关岗位工作记录,有创造忠诚顾客为酒店创造收益,节约成本的能力
  • 较强的交际与解决问题的能力。
  • 丰富的餐饮产品知识。
  • 责任心强,值得信赖。
  • 能在压力与快速的工作节奏下很好的完成工作。
  • 有团队精神。
  • 沉稳冷静,彬彬有礼,专注于顾客的需求。
  • 英文沟通能力。

Apply Now

Not You?

You will now be directed to a page to complete your application