Ebony Manager 西餐厅经理

Duties and Supporting Responsibilities:

• Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
• Leads, motivates and inspires the outlet team to deliver exceptional service experiences in line with the brand and outlet standards.
• Leads outlet team to achieve the outlets financial and operational targets; seeks out and reviews potential business opportunities in line with the outlet’s financial targets
• Works with direct reports to develop and execute the outlet’s food & beverage promotions, is aware of competitive set and proposes ideas to continually improve the range and quality of the outlet’s products and services
• Ensures that regular, on-going two-way communication occurs in the outlet (e.g. pre-meal briefings, staff meetings, communication with culinary team) 
• Sets goals and expectations for direct reports using the annual performance appraisal process and holds staff accountable for successful performance
• Ensures all team members receive appropriate and ongoing training to successfully perform their job and to further their development within the food & beverage division

Job Request:

• A proven track record of success in a similar role, showing you have the capability to build customer loyalty and guest satisfaction, delivering, profit and controlling costs.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

工作职责:

• 向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容:
• 领导、激励和激励门店团队提供符合品牌和门店标准的卓越服务体验。
• 领导门店团队完成门店财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会
• 与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高餐厅产品和服务的范围和质量
• 确保在餐厅进行定期的双向沟通(如餐前简报，员工会议，与厨房团队的沟通)
• 通过年度绩效评估程序为直接下属设定目标和期望，并要求员工为成功的绩效负责
• 确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展

岗位要求：

• 在类似职位上有成功的经验，表明有能力建立客户忠诚度和客户满意度，交付，利润和控制成本。
• 良好的人际关系和解决问题的能力。
• 高度负责和可靠。
• 能在快节奏的工作环境中承受压力。
• 作为团队的一员，能够有凝聚力地工作。
• 能够关注客人的需求，始终保持冷静和礼貌。