Event Sales Administrator

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development over 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power.

Strategic Intent

The Delphi Specialist will act as the subject matter expert on Delphi.fdc/Salesforce and its key components. They will be responsible for operation of the Delphi.fdc/Salesforce system, collecting and analyzing information in an administrative capacity, providing guidance and support to Delphi users in the Sales & Marketing Division. This position will also provide administrative support to the Sales & Marketing division, as needed.

Scope of Position

The Delphi Specialist will function in an administrative capacity, providing analysis, guidance and support to Delphi users in the Sales & Marketing Division.

Organizational Structure

The Delphi Specialist will report to the Director of Catering Sales and Event Management.

Duties and Supporting Responsibilities

• Administration of key operations within Delphi including (but not limited to):  annual audits, hotel specific reports and corporate reports.
• Assist the division with analysis of data and reports; provide support and guidance to the Sales and Catering teams in Delphi.fdc report generation and creation; identify and address opportunities for improvement and maximization of Delphi applications.
• Maintain Delphi protocols in accordance with MOHG corporate standards.
• Administer and maintain production and consumption forecasting data.
• Generate reports for sales and catering teams as directed; maintain the inputting process for annual goals.
• Act as the Delphi trainer for the Sales and Marketing Division; provide administrator training as directed.
• Act as a liaison between Mandarin Oriental, Washington D.C. and Delphi to ensure consistent and smooth operation of the system at all times.
• Reconcile BEOs and Banquet checks on a daily basis.
• Assist the division with routine administrative tasks daily.
• Assist the Director of Group Sales and Director of Sales and Marketing with special administrative based projects as directed.
• Generate sales contracts as directed and maintain sales information in the Delphi system database.
• Related tasks as directed by the Director of Sales and Marketing.

Success Profile for this Role (Hotel Competencies)

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.

Functional and Technical skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom and experience.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Ethics and Values

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Integrity and Humility

Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws. Can get things done quietly without unnecessary noise; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximizes the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Requirements

Mandatory

• A four-year degree from an accredited college or university in lieu of the following:
  • 3+ years experience working with Delphi.fdc or Salesforce; luxury hotel experience in a sales and marketing department is preferred.
  • 1+ years experience in an administrative role is required; luxury hotel experience in a sales and marketing department is preferred.
• Must possess excellent communication skills; fluency in English is required.
• Must possess superior computer proficiency especially in Microsoft Excel and Microsoft Office Suite.
• Must be able to work a flexible schedule to accomplish all business goals and directives.
• High school diploma or equivalent is required.

Desirable

• Bachelor’s degree in hospitality or related field is preferred.
• Multi-lingual is preferred.
• Prior experience in a similar role will be strongly favored.

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.