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Executive Housekeeper

Boston, MA, United States, Massachusetts, United States

Executive Housekeeper

  • Boston, MA, United States
  • Rooms Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Executive Housekeeper oversee, lead and direct all aspects of the department inclusive of all public areas, Guest rooms, the laundry/valet facility and the heart of the house while maintaining the highest standard of cleanliness and recommending and implementing procedural changes; and managing the department.

The intent of the incumbent is to maintain the cleanliness and order of the entire hotel to exceed expectation and operate in compliance with all MOHG standard and initiatives.

The Executive Housekeeper, directs housekeeping program for the hotel to ensure the highest standards of cleanliness and attractiveness. Manages a housekeeping staff.

Essential Functions

  • Motivate, train, supervise, evaluate and discipline all Housekeeping and Laundry employees.
  • Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area, Uniform / Laundry Attendants and Office Coordinators.
  • Perform administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports.
    Implement control on department labour costs. Minimize costs while ensuring adequate staffing is available to provide five star services.
  • Schedule walk-through and follow up with all outside contractors.
  • Maintain an ongoing Safe & Sound program.
  • Performs a variety of other duties or projects as assignee by management.
  • Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards of cleanliness are met.
  • Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
  • Conducts daily standards testing to ensure that all Mandarin Oriental, Boston standards are strictly adhered to.
  • Respond to guest questions. Provide guest assistance, direction and information as requested.
  • Conduct daily communication meetings.
  • Perform line level functions in emergency situations.

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Education and Experience

  • College degree in Hospitality Management or similar field preferred.
  • Previous Housekeeping and/or supervisory experience.
  • Must possess a good written and verbal command of the English language
  • Complete administrative proficiency

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Closing date: Aug 01, 2021

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