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F&B Division Management Trainee

Boston, MA, United States, Massachusetts, United States

F&B Division Management Trainee

  • Boston, MA, United States
  • Food & Beverage Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Food and Beverage Management Trainee is responsible for, but not limited to, the overall management of the food and beverage operation. To provide back up for the Director of Food and Beverage and offer support in ensuring that the highest standards of service are offered to our guests.

Essential Functions

          • Manages day-to-day operations while on duty
          • Communicates all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
          • Conducts daily communication meeting with staff prior to shift to communicate relevant daily information.
          • Ensures all staff including self provides excellent and efficient service at all times to all of our guests
          • Assists Guest courteously and efficiently
          • Provides operational feedback to the colleagues
          • Supervises the maintenance and cleanliness of the food and beverage operation
          • Has knowledge of food and beverage to be able to service and up sell the products
          • Manages proper supplies level.
          • Enforces policies with management and schedules for the operation of Food & Beverage operations to achieve a productive and profitable results
          • Upholds and enforces all hotel policies and procedures as stated in hotel colleague handbook.
          • Ensures all service standards are met
          • Assists Manager with scheduling of colleagues
          • Manages proper staffing level
          • Assists Manager with colleagues training and development
          • Assists and reports to manager any disciplinary infractions observed that need coaching and counseling, including disciplinary procedures
          • Coordinate all aspects of service to include but not limited to:
    • Food and beverage requirements
    • Timing of events
    • Special attention guests
    • Table setup
    • Special meal requests
    • Billing instructions
    • Authorized signatures
    • Décor (to include floral) requirements
          • Additional duties include but are not limited to:
    • Assist in monitoring payroll of department
    • Attend scheduled operational meetings
    • Update menus, as appropriate
    • Assist manager in revising standard and procedures for department, as necessary
          •  Supports company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction
          • Supports company's philosophy and company culture on a daily basis to ensure Guest Satisfaction
          • Supports company's philosophy and company culture through the use of Guiding Principles

    Education and Experience

    • Reading, writing and oral proficiency in the English language.
    • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 
    • Must be a self-motivator and motivator of others.
    • Must work in a safe, prudent and organized manner.
    • Must have a good knowledge of food and food preparation
    • Must be able to relate to all levels of Guests and management.
    • Must have a minimum of 1 year experience in a similar position, preferably in luxury environment
    • Must have the ability to handle multiple tasks at one time.
    • Must be able to consistently delight and satisfy our Guest
    • Must have very good communication skills
    • Must have proper phone etiquette.
    • Must have excellent attention to details, and extensive service knowledge

    Working with us means…

    We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

    Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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    Equal Employer Opportunity statement:

    Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

    Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


    Closing date: Jul 01, 2021

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