Job Description – F&B Operations Manager
Mandarin Oriental, Barcelona
Food & Beverage Department
Position Overview
At Mandarin Oriental, Barcelona, the F&B Operations Manager ensures the highest level of luxury service across all Food & Beverage outlets, fully aligned with Mandarin Oriental’s legendary quality standards. This role provides operational leadership, ensures flawless guest experiences, and supports financial performance, while promoting a culture of excellence, collaboration, and continual improvement.
Key Responsibilities – Operations

• - Ensure all F&B outlets operate according to Mandarin Oriental service standards.
• - Maintain strong presence during service to support colleagues and engage with guests.
• - Oversee restaurant, bar, in-room dining, banqueting, and minibar operations.
• - Ensure compliance with hygiene, HACCP, and safety regulations.
• - Coordinate interdepartmental communication with Culinary, Rooms, Engineering, and Finance.

Team Leadership & Development

• - Lead and inspire a multicultural F&B team.
• - Conduct performance reviews and ensure development plans are in place.
• - Monitor staffing levels based on business needs and forecasts.
• - Ensure colleagues embrace the Mandarin Oriental culture and values.

Financial Responsibilities

• - Monitor financial KPIs including revenue, cost of sales, labour cost, and profitability.
• - Support annual budget preparation and monthly forecasting.
• - Implement cost control strategies without compromising service quality.
• - Oversee purchasing, inventory, and waste management.

Guest Experience

• - Ensure guest expectations are exceeded across all outlets.
• - Manage complex guest complaints and ensure appropriate recovery actions.
• - Conduct regular quality audits and service observations.
• - Collaborate with the Executive Chef and Sommelier to refine menus and beverage offerings.

Outlet-Specific Oversight
Restaurant: Ensure flawless service execution and effective table management.
Bar: Guarantee beverage quality and cocktail preparation standards.
In-Room Dining: Oversee tray setup, delivery times, and minibar procedures.
Banqueting & Events: Coordinate event execution in alignment with BEOs and client expectations.
Requirements

• - Minimum 3–5 years of management experience in luxury F&B operations.
• - Strong leadership, communication, and organisational skills.
• - Experience in a five-star or luxury hospitality environment.
• - Financial acumen and ability to interpret operational reports.
• - Fluency in English and Spanish; Catalan and additional languages are a plus.

Competencies

• - Commitment to luxury service.
• - Operational excellence.
• - Effective leadership and team development.
• - Problem-solving and decision-making.
• - High attention to detail.
• - Ability to work under pressure.