F&B Outlet Manager - Season 2023

Duties and Responsibilities:

• Motivate, train and supervise all F&B Outlet colleagues
• Ensure that Legendary Quality Standards, policies and procedures of Mandarin Oriental, Lake Como are properly understood and followed through among the Team

• Ensuring that Outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Conduct all the outlet staff meetings
• Identify and carry out any specific training and development needed among the team
• Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that the F&B Outlet grooming and hygiene standards are always met
• Deal with guest complaints according to MO standards
• Take special care of VIP Guest
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Performs a variety of other duties as assigned.

Requirements

• Minimum of 2 years experience in an F&B Management position in luxury hotel/restaurant environment
• Reading, writing and oral proficiency in Italian and English language. The knowledge of a third language is a plus.

• Tourism or Hospitality degree

• In-depth knowledge of food, wine and beverages

• International work experiences

• Excellent attention to details and guest service attitude

• Charming and outgoing personality with excellent communication skills

• Multitasking and Teamworking excellent ability
• Good IT Skills
• Flexible schedules and working hours; willingness to work weekends and holidays required.