F&B Supervisor - Fine Dining (m/w/d)

The legendary Hotel Palace Luzern first opened in 1906 and is in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Luzern reopened its doors in September 2022. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room roundup our offer for our Guests.   

As F&B Supervisor - Fine Dining you are responsible for the following duties:   

• Leading your own team and ensuring smooth and guest-oriented workflows in the restaurant in close cooperation with all departments of the house   

• Training of your team   

• Professional advice and customer care for our guests    

• Professional serving of food and drinks      

• Complying with and ensuring our high standards of service  

• Communicating current offers in the department and throughout the house  

• Responsible for the correct accounting of your area  

• Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines 

As F&B Supervisor - Fine Dining we expect from you:   

• Vocational training in the field of restaurant or hotel management. At least 2 years of professional experience with responsibilities.

• Excellent product and sales knowledge  

• Organisational skills, leadership and the ability to manage a team of staff from a wide range of cultural backgrounds sensitively and with discipline are the basis for this position  

• Strong communication skills, both verbal and written - guests will approach you with both complaints and positive feedback, so you will always be open and approachable  

• High quality awareness, excellent manners and a well-groomed appearance, as well as a positive charisma  

• Expressiveness, open-mindedness and team spirit  

• Good IT skills, knowledge of the Infrasys cash register system and the SevenRooms booking system would be advantageous  

• Ability to work under pressure and flexibility - your position includes weekend and holiday shifts   

• Very good knowledge of German and English, further foreign language skills are an advantage 

We offer our F&B Supervisor - Fine Dining the following benefits:  

• Discounts on hotel stays and restaurants across the group as well as the Swiss Deluxe Hotels

• Colleague recognition and reward programs  

• An exciting range of learning and development programs  

• Opportunities for promotion and transfers worldwide  

• Colleague Social events and Wellness programs  

• Training Ihres Teams  

• Fachgerechte Beratung und Betreuung unserer Gäste   

• Fachgerechtes Servieren von Speisen und Getränken   

• Einhaltung und Sicherstellung unserer hohen Standards im Service 

• Rabatte auf Hotelaufenthalte und Gastronomie in der gesamten Gruppe sowie Swiss Deluxe Hotels

• Anerkennungs- und Belohnungsprogramme für Kollegen   

• Spannendes Angebot an Schulungs- und Entwicklungsprogrammen   

• Weltweite Aufstiegs- und Versetzungsmöglichkeiten   

• Veranstaltungen und Wellness-Programme für Kollegen   

Wollen Sie Teil unseres Teams werden?   

Dann freuen wir uns sehr über Ihre Bewerbung!