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Fitness Attendant

Dubai, United Arab Emirates

Fitness Attendant

  • Dubai
  • Spa & Fitness Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04


  • Setting up, maintaining and cleaning equipment, welcoming guests, explaining programs and activities
  • Will be expected to aid Guest & Members who wish to play in the Padel Court, by guiding them to the location and providing any assistance to support them.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  • Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  • Act as a hotel ambassador at all times.
  • To carry out any additional duties requested by management, related to hotel operational activities.
  • Assist in the operations of all Fitness Centre areas as required:
        • Padel Court
        • Fitness Reception
        • Main Gym
        • Movement Studio
        • Changing Rooms
        • Fitness Pantry

When maintaining the cleanliness of The Fitness Centre; it should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.

    • Be responsible to perform safety & cleaning checklists daily, to a professional standard and with integrity.
  • Must be a team player and assist all Spa, Wellness and Hotel colleagues where necessary.
  • Ability to perform opening and closing duties.
  • Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Fitness & Wellness Manager, Fitness & Wellness Supervisor, or Senior Director of Spa & Wellness.
  • Ensure a warm friendly welcome to all guests at all times & greet all guests upon their arrival.
  • Must have the ability to courteously interact and answer all Spa & Wellness and further hotel related questions with guests.
  • Assist in the smooth flow of the guests’ journey throughout the day.
  • Must attend all training courses, as deemed necessary.
  • Receive training to ensure that all-relevant legislation pertaining to the FLHSS, Departmental SOP’s & Safe, Sound & Sustainable standards are implemented and monitored within the Spa & Wellness.
  • Will be expected to assist any department related demonstrations and events.

Skills & Qualifications

  • Senior School qualification or equivalent is preferred.
  • Minimum 1 year of experience working in a service environment is preferred.  
  • Previous experience working in a commercial or luxury fitness establishment/5-Star Hotel environment is preferred.
  • Previous experience working in the Middle East Region is preferred.
  • Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable.
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
  • Mature and outgoing personality with pleasant interpersonal skills.


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