Floor Supervisor

Major Responsibilities 主要职责

• Guest’s Requests:客人的需求

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)

根据酒店以及LQE的标准确保客人从抵达酒店开始到离开酒店的满意度

• Promote and recognize opportunities to provide guest service above and beyond all expectation

意识到并鼓励员工提供超越客人期待的服务

• Monitor correct handling of all guest requests

正确处理客人需求

• Guestrooms and Public Areas: 客房及公共区域

• Perform daily inspection of all public areas, guestrooms.

对公共区域以及客房进行日常卫生检查

• Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.

监督清扫进度，确保深度清洁按时顺利完成并将清扫任务合理分配给客房部同事。

• Guests’ Requests Handling: 解决客户需求

• Respond to guest questions. Provide guest assistance, direction and information as requested.  Conduct daily communication meetings.

回复客人问询。为客人提供帮助，指引以及所需信息。组织参与日常沟通会。

• General Management: 综合管理

• Motivate, train, supervise, evaluate and discipline all Housekeeping employees.

激励，培训，监管并对所有客房部同事进行表现评估。

• Maintain an ongoing Safe & Sound program.

维护好现行的安全有效的程序。

• Perform any tasks as assigned by the Management

完成好所有管理层安排的任务。