Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing




Floor Supervisor 楼层主管

Guangzhou, Guangdong, China

Floor Supervisor 楼层主管

  • Guangzhou
  • Housekeeping Division
  • Full time
  • Closing at: Sep 13 2022 at 23:55 HKT

Duties and Supporting Responsibilities:

  • To provide a seamless, efficient and friendly service at all times.
  • To ensure a clean, comfortable, well maintained and welcoming environment.
  • To use any opportunity to delight and satisfy guests’ needs.
  • To make sure all guest information is forwarded to the Guest History Coordinator to record in guest history profile.
  • To facilitate a motivating atmosphere by communicating effectively.
  • To give feedback in a positive and encouraging manner.
  • To communicate accurate information actively and in a timely manner to colleagues.
  • To be an active team player with a “hands on” approach..
  • To provide on-the-job training to new members of the team
  • To ensure all equipment and cleaning supplies are used correctly and in accordance with the local safety and security standards to guarantee employee safety.


Job Requirement

  • Minimum of 2 years international hotel working experience.
  • High Flexibility and ability to work under pressure. 
  • Good Communication skills.
  • Responsible and positive attitude, be able to work under pressure and with team work spirit.
  • Good communication and writing skill.


  • 时刻提供准确、高效和友善的服务。
  • 确保环境干净、舒适、温馨并保养良好。
  • 把握每一个可以令客人满意和愉悦的机会。
  • 确保所有客人的资料都交由客户历史资料协调员录入到客人档案中。
  • 以有效交流的方式营造热情服务的环境。
  • 以积极、鼓励的态度给予反馈。
  • 及时、主动和同事沟通准确的信息。
  • 成为一名有主见、积极的团队成员。
  • 向团队的新员工给予在岗和课堂式的培训。
  • 保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持 一致以保障安全。


  • 两年以上国际酒店相关岗位工作经验。
  • 较强的适应能力及抗压能力。
  • 良好的沟通技巧。
  • 认真负责,能承受工作压力并保持积极的工作态度与团队精神。
  • 良好的沟通与书写能力。

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