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Food and Beverage Hostess

Costa Navarino, Greece, Greece, 240 01

Food and Beverage Hostess

  • Costa Navarino, Greece
  • Food & Beverage Division
  • Full time

We are looking for a Food and Beverage Hostess to join our pre-opening team at Mandarin Oriental, Costa Navarino, set to open in Summer 2023.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

The Food and Beverage Hostess will be responsible for the smooth running of each shift and to deliver service excellence.

The Food and Beverage Hostess will be responsible for the following:

  • To perform kind and generous service in always treating both guests and colleagues in a respectful manner while treasuring our colleagues as much as our delightful guests.
  • To understand and operate SevenRooms reservation system.
  • To answer the telephone and to take records of advanced reservations using SevenRooms, ensuring all details are clearly and correctly recorded in compliance with restaurant standards.
  • To assist the Reservation’s team to maximise occupancy and deal with all calls, emails and internal enquiries professionally and friendly.
  • To follow up on any special requests related to reservations and guest inquiries.
  • Record and communicate any known guest information such as special requirements, preferences or historical data to the outlet team.
  • To attend pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival.
  • Ensuring that the opening and closing of the outlet is organised. This includes making sure that there is always adequate mise en place, setting up the restaurant before the guest’s arrival and performing all duties related to the closing of the outlet.
  • Ensuring that all steps throughout the sequence of service are thoroughly followed and should there be any gaps or delay, to ask for help in a timely manner, so that the guest experience is not negatively impacted.
  • To assist in meeting, greeting and seating arriving guests in an efficient and professional manner.
  • To ensure that tables are appropriately cleared and re-set according to reservation plans.
  • To greet, escort and seat the guests in a friendly, professional, and courteous manner.
  • Assist the restaurant teams to clear and reset tables so that there won’t be any waiting time for any arriving guests.
  • To wish “farewell” to all guests, ensuring guest satisfaction has been reached.
  • To maintain cleanliness and presentation of the restaurant entrance and its surroundings.
  • To maintain cleanliness, presentation, and stock of the restaurant menus.
  • To make sure there is enough stock of Newspapers and Magazines.
  • To ensure service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS.
  • To perform any other reasonable duties as required by Management.

What are we looking for?

  • Previous relevant experience.
  • To be willing to work a flexible schedule to accomplish all major responsibilities and tasks.
  • Must be a self-motivator and spread positivity within the team.
  • Must work in a safe, prudent, and organized manner.
  • Must be able to relate to all levels of Guests and management.
  • Can handle multiple tasks at one time.
  • Be able to consistently delight and satisfy our Guest.
  • Very good communication skills are essential.
  • Must have excellent attention to detail.
  • Local and international food and beverage awareness is a plus.
  • Very good command of spoken English.

Reading, writing and oral proficiency

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