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Food and Beverage Manager

Boston, MA, United States, Massachusetts, United States

Food and Beverage Manager

  • Boston, MA, United States
  • Food & Beverage Division
  • Full time
  • Closing at: Oct 31 2021 at 16:15 EDT

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


Under the general guidance and supervision of the Director of Food and Beverage, and within the limit of established Food and Beverage policies, and procedures, assist in overseeing and directing all aspects of the Food and Beverage operation.

Essential Functions

  • Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards
  • Foster positive thinking and motivation within all Food and Beverage department by giving active assistance and advice on more effective ways of running the operations
  • Plan in conjunction with the Director of Food and Beverage activities, promotions, menu implementations according to the marketing plans
  • Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individual colleagues concerned
  • Ensure that positive working relations with non Food and Beverage departments are fostered giving cooperation at all times
  • Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
  • Assist the Director of Food and Beverage in compiling the annual marketing plans and budgets
  • Cooperate with and drive forward the implementations of Mandarin Oriental Legendary Service Training in all Food and Beverage departments through close follow up
  • Ensure disciplinary procedures are properly adhered to and followed
  • Conduct weekly inspections of food and beverage areas with minuted follow-ups
  • Carry out projects and assignments as requested by the Director of Food and Beverage, i.e. wine lists, beverage lists, etc.
  • Handle customer comments and complaints and take swift corrective action after consultation with the Director of Food and Beverage and department heads concerned
  • Prepare and control wine and beverage lists
  • Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers
  • Be responsible for and accountable for the departmental operating budget
  • Find ways to improve the efficiency of the operations; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product
  • Propose and initiate when approved, new services and products for our guests
  • Perform any other reasonable duties as required by the department head from time to time

Education and Experience

Educational level

Degree in Hotel Management or Business Administration preferred

Work experience

  • Minimum 2-4 years of Food and Beverage experience
  • Experience in the banquet department required
  • Minimum 2 years working experience in a 5 star hotel operation in a similar capacity preferred

Job knowledge

  • Excellent forward planning and decision-making skills
  • Experience in quality driven projects
  • Excellent organisational skills
  • Good analytical skills
  • Ability to handle pressure in a fast-paced environment
  • Excellent interpersonal skills
  • Excellent communication skills whether verbal, written or nonverbal
  • Must be able to work independently
  • Good at analysing figures
  • Possess high standards and professionalism
  • Lead teams to accomplish organizational goals
  • Must possess a high level of customer service orientation

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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