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Food & Beverage Captain

Istanbul, Turkey

Food & Beverage Captain

  • Istanbul
  • Food & Beverage Division
  • Full time
  • Closing at: Jun 1 2022 at 04:55 HKT

The Hotel
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies, consists of innovative restaurants and bars and opulent and elegant banquet facilities. Spanning an area of ​​3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties & Responsibilities

  • To take reservations accurately where necessary while keeping track of guest’s preferences.
  • To greet and seat the guests according to MO standards.
  • To present the menu correctly to each guest.
  • To take orders from all guests in line with restaurant policy.
  • To offer suggested up-selling based on venue policy.
  • To serve food and beverages according to MO standards.
  • To assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
  • To present the bill and handle payment procedures.
  • To always ensure guest satisfaction and proactively seek feedback.
  • To handle special requests from guests and VIPs.
  • To implement service recovery actions and follow up.
  • To bid guests farewell when leaving the venue.
  • To anticipate the guests’ needs by keeping control of service flow and identify potential bottle necks.
  • To ensure correct quality, presentation and delivery of all dishes and drinks.
  • To perform all administrative tasks designated to him/her by management.

Requirements

  • Have a minimum of 2 years of experience in a luxury establishment.
  • Have a keen interest in food and the culinary ambitions of the establishment.
  • Willing to work a flexible schedule and holidays.
  • Work in a safe, prudent, and organized manner.
  • Have a good knowledge of wine and beverages.
  • Be able to relate to all levels of guests and management.
  • Have an ability to handle multiple tasks at one time.
  • Have excellent communication and organization skills.
  • Be able to consistently delight and satisfy our guest.
  • Have an ability to handle guest requests in a detailed manner.
  • Reading, writing and oral proficiency in the English and Turkish languages.
  • Professional appearance and demeanor at all times.
  • Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge.
  • Be aware and adhere to key MOHG competencies.

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