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Food & Beverage Manager

Prague, Czech Republic, Praha, hlavní mesto, Czech Republic

Food & Beverage Manager

  • Prague, Czech Republic
  • Food & Beverage Division
  • Full time

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquillity and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. 

It is another world. A world of oriental luxury and the most attentive service. A world that is all about our guests.  

We are looking for a Food & Beverage Manager to join our great team in Prague.

About the role:

The Food & Beverage Manager is responsible for, but not limited to, providing functional assistance and direction to all Food & Beverage operations. To interact with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community. To coordinate functions and activities with other Heads of Department as appropriate. To interpret, understand all Financial data pertaining to the department. And to develop and maintain all MOHG standards, SOPs and LQEs related to the F&B operation and HACCP.

Responsibilities in the role will include, but not be limited to:

  • It is part of your role to understand and implement/communicate all Corporate and hotel policies and Standard Operating Procedures to the colleagues.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
  • It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Prague Human Resources Strategic Policy.
  • It is part of your role and your responsibility to fully support all learning and development activities.
  • To set achievable goals and carry out annual Performance reviews for all team members.
  • To conduct departmental orientation for all new team members.
  • Use of the hotel’s network, hotel computers and internet access appropriately. Gambling, chatrooms or pornographic material is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • To ensure that Legendary Quality Standards are fully implemented, maintained and exceeded throughout the Food & Beverage department to reach guest satisfaction.
  • To monitor service delivery by implementing MOQA action plans to meet and exceed our guests’ expectations.
  • To supervise the function of all Food & Beverage employees, facilities, sales and costs to ensure maximum departmental profit is achieved.
  • Be responsible for recruitment, training and discipline of all F&B staff
  • To implement a daily, weekly and monthly checklist for all Food and Beverage departments. To ensure a proper follow-up to attain maximum quality and efficiency.
  • To participate in preparation of the hotel’s strategic plan, to prepare the Food & Beverage Department’s budget, forecast and marketing plan.

You must be passionate about guest service, have a previous experience in the same role from a luxury environment and have outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent communication skills and be fluent in English. EU working permission needed.

We provide a comprehensive benefits package which includes motivating salary conditions, attractive working environment, very nice international team of colleagues, possibility of foreign transfer, interesting employee benefits, and others.

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