Food Runner

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power  

Overview

The Food Runner maintains all dining room environment and equipment clean and tidy, assists server, anticipates guests’ needs and addresses them accordingly. A key aspect being the delivery of ordered menu items in a timely manner in order to totally delight our patrons. The Food Runner will be reporting to the Director of Outlets.

Essential Functions

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide excellent service at all times to all of our guests
• Setting and maintaining the dining room environment and material perfectly clean.
• Delivering food to the guests and beverages
• Serving and assisting the guest courteously and efficiently.
• To have excellent knowledge of all menu items, including but not limited to wine and beverage lists, and also communicating this knowledge to the guest in an enthusiastic and professional manner
• Maintain the dining room and station clean at all the times
• Handle customer requests in a timely manner
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all delivered plates are wiped and spotless
• Follow the cleaning program for the restaurant established in the side work sheet
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes when requested to.
• To wish each and every guest a warm farewell and thank them for coming
• Place all to go food in appropriate containers
• Responsible for keeping the dining room floors free of debris and spilled liquids.
• Reset station and section after each shift.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Generate a good atmosphere

Education and Experience

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Work in a safe, prudent, and organized manner.
• Must be able to relate to all levels of Guests and management.
• Have an excellent knowledge of food and preparation
• Maintain a clean and healthy personal hygiene and grooming.
• Have a minimum of 2 years’ experience in an upscale restaurant in a similar position
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Have the ability to walk back and forth for a minimum of 4 hours

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.