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Front Desk Agent

Beijing, China

Front Desk Agent

  • Beijing
  • Rooms Division
  • Full time
  • Closing at: Feb 28 2022 at 23:55 HKT

Duties and Responsibilities: 

  • Greet and escort guests promptly to their rooms
  • Handle cash drawer properly as outlined in the MOHG Controller’s manual
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues
  • Handle guests’ incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Communicate clearly with the Managers and Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Ensure there is strong relationship and constant communication with the Housekeeping team.
  • Ensure to protect guest information
  • Perform assistance to guests in any area of the hotel.
  • Perform any other reasonable duties as required by the Front Office Manager.
  • Perform any tasks as assigned by the Management 

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