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Front Desk Supervisor

Barcelona, Spain, Barcelona, Spain

Front Desk Supervisor

  • Barcelona, Spain
  • Rooms Division
  • Full time
  • Closing at: Jan 31 2023 at 23:55 CET

It is the mission and intent of this position that the Front Desk Supervisor will keep the guest’s perspective in mind at all times and carries out the mission of the Mandarin Oriental Hotel Group.

The Front Desk Supervisor will provide supervision, direction in the Front Desk in accordance with the objectives, performance and quality standards established by the hotel. He/ she will also act as Duty Manager during the night shift.

The Front Desk Supervisor reports directly to the Front Desk Manager and oversees directly the Front Desk Agents.

 Duties and Responsibilities:

  • Major responsibilities      
    • Ensure proper, efficient and profitable functioning of the shift.
    • Ensure supervision at the Front Desk
    • Make recommendations to management regarding development, training and corrective action of team members.
    • Clarify duties and responsibilities of Front Desk colleagues and ensure that work processes are in a logical order.
    • Ensure proper staffing at all times.
    • Provide a complete version of next day correspondence (arrange group check in, check next day limousine transfers with concierge, copy cost declarations, etc).
    • In charge of all incoming reservations, after reservations team has left. Especially at the weekend.
    • Accounting duties: open balances on checked out guest accounts, check paid outs and adjustment receipts.
    • Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
    • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
    • Handle all guest complaints and comments relating to the department tactfully.
    • Cooperate and coordinate teamwork with other departments.
    • Perform any other reasonable duties as required by the Front Desk Manager or management of the Hotel.
    • Ensure proper handover of his/her shift to the incoming supervisor/night Manager/Assistant Front Office Manager or Front Office Manager, thus to ensure the quality of our standard and most of all, the safety of the hotel, its guest and colleagues at all time.




    • Knowledge of computers and systems.
    • Possess an excellent written and verbal command of Spanish and English.
    • Excellent overall communication skills.
    • Strong desire to provide excellent guest service.
    • The ability to work well in a team environment.
    • Possess a pleasant and outgoing personality.
    • Previous Front Desk experience in a luxury hotel.



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