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Front Office Agent 前台接待

Beijing, China

Front Office Agent 前台接待

  • Beijing
  • Rooms Division
  • Full time
  • Closing date: Sep 30 2021 at 23:55 HKT

Duties and Responsibilities 工作职责

  • Greet and escort guests promptly to their rooms 及时问候并引领客人到房间
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct 在开始上班和下班之前清点现金流,确保账务一直保持无误。
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed 团队协作
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience 和团队一起为客人提供优质的服务
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues 与其他各部门同事一起协作为客人提供服务
  • Ensure to protect guest information 保护客人隐私
  • Perform assistance to guests in any area of the hotel. 在酒店区域随时随地及时帮助有需要的客人

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