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Front Office Agent

Dubai, United Arab Emirates

Front Office Agent

  • Dubai
  • Rooms Division
  • Full time
  • Closing at: Nov 30 2021 at 23:55 +04

Responsibilities

  • Greet, check in, and escort guests promptly to their rooms.
  • Address special guest preferences recorded in guest history profiles.
  • Handle cash drawer properly as outlined in the MODUB Controller’s Policy.
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
  • Communicate clearly with the Night Duty Manager and Accounting Department.
  • Establish a good working knowledge of the Hotel outlets and products.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed.
  • Able to communicate special features and services unique to the guest’s needs.
  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
  • In charge of guest invoices (in-house).
  • Check credit card authorization in SMS for all in-house guests.
  • Perform any other reasonable duties as required by the management of the Hotel.

 

Skills & Qualifications

 

  • Senior School qualification
  • Minimum 2 years’ experience working in a 5-star hotel environment.
  • A minimum of 1-year Front Office experience.
  • Previous experience working in the Middle East Region is an advantage.
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
  • Ability to understand guest needs and expectations and to deliver superior customer service.
  • Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.

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