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Front Office Agent

Geneva, Switzerland, Genève, Switzerland

Front Office Agent

  • Geneva, Switzerland
  • Rooms Division
  • Full time


Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are looking for our future :


About the role :

As a Receptionist, you will be welcoming all guests and visitors whilst leaving a lasting impression of warmth and care. You will be acting as an in-house guest ambassador, establishing and developing personal contact with all our guests and providing continuous care, comfort and warmth throughout their stay. Other responsibilities include performing all administrative and operative tasks, supporting the reservations department in their absence by handling enquiries, updating guest registration cards according to MOHG standards, and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards.

 Job Requirements:

  • Experience in the upscale hospitality 
  • A sense of responsibility and good time management  
  • Teamwork, organizational skills and good time management
  • Communication skills - guests will come to you with both complaints and positive feedback, so you always will be approachable 
  • Flexibility and resilience - your position will include weekend and holiday shifts 
  • Excellent manners, well-groomed appearance, as well as a positive charisma 
  • Fluent in French and English - another language a plus

 Please note this is a full-time permanent position 


We provide a comprehensive Benefits Package which includes

  • meals whilst on duty
  • Guest Hotel experience for employees
  • Discounted Room Nights
  • Discount at F&B Outlets
  • 43 Paid Holidays including Bank & Public Holidays
  • Colleague recognition and reward programmes
  • Exciting range of learning and development programmes
  • Regular colleague social and wellbeing events
  • Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!

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