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Front Office Agent

Munich, Germany

Front Office Agent

  • Munich
  • Rooms Division
  • Full time


Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 


A five-star hotel in the heart of the Old Town, Mandarin Oriental, Munich is a luxury retreat with timeless appeal. Offering an enticing blend of luxury, comfort and style, our extensive facilities, excellent service and beautiful rooms can’t fail to delight. Located in a quiet street, Mandarin Oriental, Munich is a five-star luxury hotel, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.


  • creating outstanding arrival and departure experiences
  • assisting with billing and invoicing
  • taking personal care of our guests during their stay
  • ensuring compliance with health and safety regulations
  • handling incoming telephone calls


  • first experiences in a similar position and in a luxury environment
  • the spirit to exceed expectations and a strong attention to detail
  • a harmonious and humble soul and attitude
  • knowledge of Guest Service related IT&T systems
  • excellent communication skills in German and English; other language skills are advantageous
  • a focus on our customers


You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees. Furthermore, we offer discounted accommodations within the Mandarin Oriental Group as well as in the houses of “Selektion Deutscher Luxushotels”. 

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