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Front Office Agent

Prague, Czech Republic, Praha, hlavní mesto, Czech Republic

Front Office Agent

  • Prague, Czech Republic
  • Rooms Division
  • Full time

For us, first impressions are everything. We are looking for a Front Office Agent to deliver a seamless guest experience from the second a guest steps through our doors. 

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquillity and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. 

For some hotels, a cheerful smile and polite tone might be enough to be a Front Office Agent. For us, being the face of our hotel calls for much more.  

First and foremost, being a Front Office Agent is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it is also about how you present yourself. We are looking for a Front Office Agent who can wear our fan pin with pride. And finally, it is about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It is a finely tuned orchestra, made up of exceptional soloists. 

Play a key role in the Front Office team to support the luxury experience our guests from around the world enjoy at one of the Prague’s best hotel.

You will be working within the Front Office team and you will deliver the highest level of service and care to all our guests. As a Front Office Agent, you will  handle all arrivals in an efficient manner providing our guests with accommodation and a personalised escort enhancing a feeling of warmth,  anticipate up-selling opportunities, encouraging our guests to use the hotel facilities for their enjoyment and  collect guest preferences in order to ensure guests’ comfort and update them in the system properly.

You must be passionate about guest service, have a previous experience in the same role from a luxury environment and have outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent communication skills, be fluent in English and it is an advantage if you are fluent in Czech.

We provide a comprehensive benefits package which includes motivating salary conditions, attractive working environment, very nice international team of colleagues, possibility of foreign transfer, interesting employee benefits, and others.

Closing date: Jun 30, 2021

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